At Zimansha, we provide digital marketing services, AI-powered business automation software, CRM solutions, WhatsApp and email automation, LMS, funnels, training, mentorship, and other digital products and services.
Because many of our products and services involve immediate digital access, customized setup, software resources, third-party services, and/or dedicated time and support, payments are subject to the terms below.
## 1. Digital Products & Software Subscriptions
Payments made for access to Zimansha software, automation platforms, CRM, LMS, digital tools, subscriptions, or other digital products are generally **non-refundable once access has been activated or provided**.
Once login credentials, account access, software access, setup, or digital resources have been provided, the purchase is considered fulfilled.
## 2. Free Trial / Demo Period
Where a free trial or demo period is offered, customers are encouraged to test the available features and suitability of the platform during that period.
A customer who continues with a paid subscription after the applicable trial period will be subject to the applicable subscription and cancellation terms.
## 3. Subscription Cancellation
Customers may request cancellation of a recurring subscription before the next billing cycle.
Cancellation will normally stop future recurring charges but **does not automatically create a refund for the current billing period**.
The customer will generally retain access until the end of the already-paid subscription period, unless otherwise stated for a particular plan.
## 4. Marketing Services & Done-for-You Services
Payments for services such as Meta Ads management, lead generation, funnel development, landing page development, automation setup, CRM configuration, consultation, implementation, or other customized services are generally **non-refundable once work has commenced**.
This includes payments covering:
* Initial setup
* Strategy and planning
* Campaign setup
* Funnel or landing-page development
* CRM/automation configuration
* Account setup
* Custom development
* Consulting or training sessions
* Dedicated resources or service time
Advertising budgets paid to advertising platforms or third parties are also separate from Zimansha service fees and are generally non-refundable by Zimansha.
## 5. Training, Courses & Mentorship
Payments for digital courses, workshops, bootcamps, mentorship, training programs, recorded content, communities, or similar educational products are generally **non-refundable after access has been provided**.
Non-attendance or failure to complete a training program does not automatically qualify for a refund.
## 6. Exceptional Refunds
In exceptional circumstances, Zimansha may review a refund request at its sole discretion.
Any approved refund will be processed after applicable deductions, including where relevant:
* Payment gateway charges
* Third-party service charges
* Taxes
* Services already delivered
* Setup or implementation costs
* Other non-recoverable expenses
Approval of one refund request does not establish a general entitlement to refunds.
7. Technical Issues
If a customer experiences a genuine technical issue that prevents access to a purchased Zimansha service, the customer should contact our support team.
We will make reasonable efforts to investigate and resolve verified technical issues.
Temporary downtime, maintenance, third-party platform outages, internet problems, or issues outside Zimansha's reasonable control do not automatically qualify for a refund.
## 8. Third-Party Services
Certain Zimansha features or services may depend on third-party platforms, APIs, payment gateways, WhatsApp services, Meta, email providers, hosting providers, or other external services.
Zimansha is not responsible for refunding fees charged directly by such third parties.
Where a third-party service becomes unavailable or changes its policies, Zimansha may provide an alternative solution where reasonably possible.
## 9. No Guaranteed Business Results
Zimansha provides software, training, marketing services, automation systems, and related support.
However, business results such as leads, sales, revenue, profit, customer acquisition, or return on advertising spend are dependent on multiple factors and are **not guaranteed**.
Failure to achieve a particular business result does not by itself create a right to a refund.
## 10. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or were charged incorrectly, please contact us as soon as possible with the relevant transaction details.
Verified duplicate or erroneous charges may be reviewed for correction or refund.
## 11. Refund Request Process
To request a refund review, contact us using the details below and provide:
* Full Name
* Registered Email Address
* Order/Transaction ID
* Product or Service Purchased
* Date of Payment
* Reason for the Refund Request
* Relevant supporting information, if applicable
Refund requests should be submitted to:
**Email:** [saif@zimansha.com](mailto:saif@zimansha.com)
**Phone:** +91 7786018777
**Business Address:**
1st Floor, Block A, Rohit Bhawan,
Sapru Marg, Hazratganj,
Lucknow, Uttar Pradesh – 226001
## 12. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to payment gateway and banking processing timelines.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.
## 13. Policy Changes
Zimansha reserves the right to modify or update this Refund Policy when necessary.
The updated version will be published on this website with the revised effective date.
## 14. Contact Us
For questions regarding this Refund Policy or a refund request, please contact:
**Zimansha**
**Email:** [saif@zimansha.com](mailto:saif@zimansha.com)
**Phone:** +91 7786018777
**Address:** 1st Floor, Block A, Rohit Bhawan, Sapru Marg, Hazratganj, Lucknow, Uttar Pradesh – 226001
**© 2026 Zimansha. All Rights Reserved.**