Thank you for purchasing our course, enrolling in our workshop (offline or online), and/or subscribing to our services operated by Zimansha.
Once purchased, our courses, workshops, and/or services cannot be cancelled and are non-refundable.
You may, however, choose to join a different batch (in the case of online and offline courses or workshops) or let another candidate attend the course or workshop instead of you (for both online and offline courses or workshops).
The completion certificate will only be issued once and in the name of the candidate attending the complete course or workshop after passing the required examination or completing the given assignment (whichever is applicable).
If you have any additional questions or would like to request a batch change or candidate name transfer, feel free to contact us through the respective support email addresses mentioned in the FAQ section of the course or workshop.
The request for batch change or candidate name transfer should be made at least 48 hours prior to the start of the course or workshop, after which you will not be eligible for any changes in batch or candidate name.
If a candidate fails to attend the course or workshop, he/she will be marked absent, and no extended access will be provided beyond the mentioned validity of modules/lessons. The candidate is also not eligible for a refund.
Any batch transfers, refunds, or cancellations are at the sole discretion of Zimansha.
For any technical issues that you face, the first step of action would be to contact the respective support email addresses mentioned in the FAQ section of the course or workshop. Our support team will assist you with the technical issue. The response time shall be a minimum of 2 working days.
In case we are unable to resolve your technical issue, a FULL refund will be initiated. This is applicable only to genuine technical issues.
